STAF112-0416: Personnel Issues Facing Veterinary Practice
Audio only:
The lectures for this course will be presented in a predominantly audio format.
Please come prepared to listen.
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Instructor(s): Heather Howell, RVT, LVT, MBA
Course Open: April 4, 2016-May 12, 2016
Real Time Sessions (RTS): Mondays, April 11, 18, 25 and May 2, 2016; 9:00-10:30pm ET (USA)
Course RTS Times in Your Area:
World Clock Converter
Practice Sessions: In order to prepare you for a successful experience
in your CE course, we request you attend a Practice Session prior to the first
Real Time Session. Please arrive promptly at the start time; each Practice Session
is up to 1 hour in length.
For more information, please visit the
CE Practice Area.
*The instructors for this course will be using audio which will require you to have a headset or speakers to listen.
If you have any concerns regarding your computer's audio capabilities, please be sure to attend
one of the Practice Sessions.
Level and Prerequisites:
This
advanced course is focused toward veterinary practice managers, hospital administrators, supervisors and those involved in the personnel management aspects of the practice.
VSPN CE Course: Open to veterinarians, veterinary technicians/technologists, support staff, veterinary teams, etc.
This course has been RACE approved for veterinarians and veterinary technicians/technologists. (RACE# 22-21627)
This course is approved by the VHMA for CVPM credit. (VHMA 10-05)
Course Description:
This goal of this course is to enable and empower veterinary practice leaders to effectively manage hiring and personnel issues. We will cover how to hire the 'right' people for the veterinary profession, conduct an orientation, set up and maintain personnel files and information, and incorporate performance planning, employee evaluations, disciplinary action, and termination procedures. The course includes interactive components each participant must complete during the course to test the participant's knowledge of the material discussed in each session.
Week 1 (Real Time Session April 11):
Hiring the Right People
Required Reading (prior to April 11): Please read the Week 1 Handout and review the website references in the handout
Objectives: Upon completion of this session, the participant should be able to
- become a knowledgeable and effective leader of the hospital team.
- compile the hiring team, recruiting techniques, and identify what to look for in an applicant.
- know the legal aspects of hiring.
- create standardized interview questions and know how to conduct an interview
Week 2 (Real Time Session April 18):
Orientation and Personnel Records
Required reading (prior to April 18): Please read the Week 2 Handout and review the website references in the handout
Objectives: Upon completion of this session, the participant should be able to
- create and plan an initial orientation program for new employees.
- create, organize and maintain personnel files; what to include and what not to include.
- avoid potential liabilities issues by preparing and maintaining proper personnel records.
Week 3 (Real Time Session April 25):
Performance Planning, Evaluations, and Progress Reports
Required reading (prior to April 25): Please read the Week 3 Handout and review the website references in the handout
Objectives: Upon completion of this session, the participant should be able to
- utilize performance planning as a staff empowerment method.
- determine how to conduct performance reviews, evaluations, or plans.
- generate and maintain pertinent records regarding formal communications with staff.
Week 4 (Real Time Session May 2):
Disciplinary Action and Termination
Required reading (prior to May 2): Please read the Week 4 Handout and review the website references in the handout
Objectives: Upon completion of this session, the participant should be able to
- devise and conduct employee disciplinary actions in a manner that both protects the hospital from liability and ensures fair treatment to the employees involved.
- design and implement various warning and corrective measures.
Successful completion (scoring 80% or better) on the end-of-course test is required
to earn a certificate of completion for the course.
*The lecture portion of this course will be an audio presentation, please be prepared to listen.
*To learn more about the requirements for earning a CE certificate, please refer to
Receiving Your CE Credit and Course Completion Certificate.
Course Materials: Course materials will be available
in the course library prior to each Real Time Session.
Required Textbook(s):
There is no required textbook for this course, but required reading items will be posted in the course library.
About the Instructors:
Heather Howell, LVT, RVT, MBA is a credentialed veterinary technician in California and Nevada. She received her BS in Animal Science at UC Davis and her MBA at the University of Nevada, Reno. Since 1988, she has worked in all capacities of the veterinary hospital including hospital administrator, practice management consultant, speaker, and instructor. She is also an adjunct professor the Veterinary Technology Bachelor�s program at Tarleton State University.
Total CE Credit: 6
Tuition: $120 ($108 early bird special if enrolled by March 21, 2016)
* Students currently enrolled in and taking at least 2 classes or 5 units at an AVMA accredited or CAAHT approved Veterinary Technician Program may be eligible to receive a 50% discount off the regular rate for this course (upon verification of student status).
*To ensure participants are ready and prepared for classes,
enrollment will close at 5pm ET on April 11, 2016,
or when the maximum number of participants is reached.
*For more information on how online CE works, see the
Participant Resource Center.
To Enroll:
» Enrollment closed
- Enrollment qualifications: VIN CE courses are open to
VIN member and non-member veterinarians. Veterinarians enrolling in a VSPN CE course
must be a VIN member. Veterinary support staff must be a VSPN member to enroll in a
VSPN CE or a VIN CE course open to VSPN member enrollment.
- Each enrollee must be able to receive emails from @vspn.org
and @vin.com addresses. Email is our major form of communication with participants;
personal emails are highly recommended rather than clinic/hospital email addresses.
- Each person is individually responsible for his/her own registration.
To ensure that all information received is secure and correct, please do not enroll
for a course on behalf of another individual.
- For further assistance call 800-846-0028 ext. 792 or email
VSPNCE@vspn.org.
Please include the course title, your full name, and contact information in your correspondence.
*Note:
"This program 22-21627 is approved by the AAVSB RACE to offer a total of 6.00 CE Credits (6.00 max) being available to any one veterinarian: and/or 6.00 Veterinary Technician CE Credits (6.00 max). This RACE approval is for the subject matter categorie(s) of:
Category Three: Non-Scientific-Practice Management/Professional Development
using the delivery method(s) of: Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board's CE requirements"
Course withdrawal and refund policy: A complete refund of the paid course price will be
issued when your withdrawal request is received prior to the listed start date of the course.
If you wish to withdraw after the start date please contact the VSPN office 800-846-0028 ext. 792
to discuss eligibility for a pro-rated refund.
* Note: To ensure rapid handling of your request for withdrawal, we recommend that you
call the VSPN office at 800-846-0028 ext. 792.
*For more information on VSPN's upcoming CE courses, check the
VSPN Course Catalog.
Charlotte Waack, RVT, CVT
VSPN Director/VSPN CE Interim Director
VSPN CE Services: VSPNCE@vspn.org
800-846-0028 or 530-756-4881; ext. 792
or direct line to VIN/VSPN from the United Kingdom: 01 45 222 6154
or direct line to VIN/VSPN from Australia: 02 6145 2357
800.700.4636 | CEonVIN@vin.com | 530.756.4881 | Fax: 530.756.6035
777 West Covell Blvd, Davis, CA 95616
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